Refund and Returns

Last Updated: 03/08/2025

Epochal Paws™ Return & Exchange Policy

At Epochal Paws™, we take pride in providing high-quality, nutritious dog snacks. If you’re not completely satisfied with your purchase, we’re here to help!

First-Time Customer Guarantee

We stand by our treats! If your dog doesn’t enjoy their first purchase, we offer a one-time full refund (excluding shipping).

  • To qualify, you must submit your request within 7 days of receiving the product and provide a photo showing the product is mostly full.
  • Refunds will be processed within 7-10 business days and credited back to your original payment method.

Unopened Products

  • Unused, unopened products may be returned within 7 days of delivery for store credit or a refund (minus shipping costs).
  • Customers are responsible for return shipping costs unless the item is defective or damaged.

Free Return Shipping (Conditions Apply)

We want to make returns as easy as possible!

  • Defective or Damaged Products: If your order arrives damaged or faulty, contact us within 7 days of receipt, and we will send you a prepaid return label for free return shipping.

How to Return

  1. Contact us at epochalpaws@gmail.com to initiate a return. Please provide your order number and reason for the return.
  2. Once approved, we’ll send further instructions, including a prepaid return label for defective items.
  3. Ship the product back to us. Once received, we’ll process your return and issue a refund or store credit.

Order Cancellations

  • Once an order has shipped, it cannot be canceled. Please double-check your order before submitting.

Exchanges

  • At this time, we do not offer direct exchanges. If you’d like to exchange a product, please return the item and place a new order.

Important Notes

  • Gift Cards: We do not offer gift cards at this time.
  • Damaged Items: If your item arrives damaged, please contact us within 7 days to resolve the issue.
  • Customer Satisfaction: Our goal is to ensure that both you and your pets are happy with your purchase. If you have any concerns, don’t hesitate to reach out to us!

For any questions or assistance, email us at epochalpaws@gmail.com. 🐾

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